PracticeSuite – RCM Onboarding Manager

Location: Navi Mumbai, India

Work Arrangement: Full-Time | 100% Onsite

Shift: US Shift (5:00 PM – 2:00 AM IST)

Work Location & Shift Requirement

This position is 100% onsite at our Navi Mumbai office and requires working the US Shift (5:00 PM – 2:00 AM IST). The role involves daily collaboration with U.S.-based clients and internal teams to ensure successful onboarding and implementation of PracticeSuite's Revenue Cycle Management services.

About PracticeSuite

PracticeSuite is a leading healthcare technology company providing innovative Electronic Health Record (EHR), Practice Management (PM), Revenue Cycle Management (RCM), and patient engagement solutions to medical practices across the United States. As one of the industry's leading healthcare SaaS organizations, we are committed to transforming healthcare through technology, innovation, and exceptional customer service.

As we continue to expand our Revenue Cycle Management (RCM) services, we are seeking an experienced RCM Onboarding Manager to lead the successful onboarding of new RCM clients. This individual will oversee onboarding projects, coordinate cross-functional teams, and ensure a seamless transition from sales to operations while delivering an exceptional customer experience.

Position Summary The RCM Onboarding Manager is responsible for managing the end-to-end onboarding process for new Revenue Cycle Management clients. This role serves as the primary point of contact during implementation, ensuring project milestones are met, client expectations are managed, and operational readiness is achieved prior to go-live.





The ideal candidate has strong knowledge of medical billing and RCM workflows, excellent project management skills, and the ability to build trusted relationships with healthcare providers and internal stakeholders.

Key Responsibilities

- Lead the onboarding and implementation of new RCM clients from contract execution through operational go-live.
- Serve as the primary point of contact for clients during the onboarding process.
- Develop detailed onboarding plans, timelines, and project milestones.
- Coordinate with Sales, Credentialing, Implementation, Operations, Training, Product, and Customer Success teams to ensure successful project execution.
- Conduct project kickoff meetings and establish clear expectations with clients.
- Gather and validate required documentation, payer information, provider enrollment details, and system configuration requirements.
- Monitor onboarding progress, identify risks, and proactively resolve issues that may impact timelines.
- Ensure all onboarding activities are completed accurately and on schedule.
- Communicate project status, milestones, risks, and next steps to internal leadership and clients.
- Facilitate operational readiness reviews prior to transitioning clients to production support.
- Drive continuous improvements to onboarding processes, documentation, and customer experience.




- Maintain accurate project documentation within project management and CRM systems.
- Support post-go-live transition activities to ensure long-term client success.

Required Qualifications

- Bachelor's degree in Healthcare Administration, Business Administration, Life Sciences, or a related field.
- 5+ years of experience in Revenue Cycle Management, medical billing, healthcare operations, or client onboarding.
- 2+ years of experience managing client implementations or onboarding projects.
- Solid understanding of physician practice operations and the healthcare revenue cycle.
- Knowledge of medical billing, coding, claims management, payment posting, denial management, and accounts receivable processes.
- Experience managing multiple client implementations simultaneously.
- Excellent project management, organizational, and time management skills.
- Strong customer relationship and communication skills.
- Ability to work independently in a fast-paced environment while managing competing priorities.
- Proficiency with Microsoft Office Suite and project management tools.

Why Join PracticeSuite? Be part of one of the fastest-growing healthcare technology companies serving providers across the United States.

Work in a collaborative, customer-focused environment that values innovation and operational excellence.

Lead impactful client onboarding initiatives that directly contribute to customer success.

Opportunities for professional growth, leadership development, and career advancement.

Competitive compensation and comprehensive benefits package.

📌 RCM Onboarding Manager (Navi Mumbai)
🏢 Practicesuite
📍 Navi Mumbai