: Regional Collections Manager – Telangana Location: Hyderabad

Department: Collections

Position: Regional Collections Manager (RCM)

Reports To: Zonal / National Collections Head

Role Overview The Regional Collections Manager will be responsible for leading and driving collection strategies across the state of Telangana . The role involves managing a large and diverse team of Collection Managers (CMs) and Area Collection Managers (ACMs) , along with end-to-end oversight of collection agencies, vendor performance, and portfolio health .

The RCM will ensure strong process governance, improved recoveries, and adherence to organizational compliance standards while delivering on regional collection targets.

Key Responsibilities 1. Team Leadership & Performance Management

- Lead, mentor, and manage a team of Collection Managers and Area Collection Managers across Telangana.
- Conduct regular performance reviews, capability assessments, and provide necessary coaching to enhance team effectiveness.
- Ensure alignment of team members to regional and organizational collection goals.
- Drive productivity through planning, monitoring, and continuous improvement.

2. Portfolio Management

- Oversee Secured / Unsecured / SME / Consumer Finance portfolios as per business allocation.
- Monitor bucket-wise delinquency, flow rates, and recovery trends across the region.
- Implement action plans for high-risk buckets and ensure timely resolution of critical cases.
- Analyze portfolio trends, highlight risks, and recommend corrective actions.

3. Agency Management

- Identify, onboard, and manage collection agencies, field executives, and vendors across Telangana.
- Ensure agencies adhere to compliance, code of conduct, and operational guidelines.
- Track agency performance through scorecards, KPIs,



and regular performance reviews.
- Resolve escalations, disputes, or operational bottlenecks impacting field execution.

4. Compliance, Governance & Audit

- Ensure 100% adherence to Regulatory guidelines, RBI directives, and company compliance protocols.
- Implement audit recommendations and maintain solid control discipline across teams and agencies.
- Conduct field audits, agency visits, and compliance trainings.

5. Stakeholder Management

- Collaborate with Branch Heads, Sales Leaders, Risk, Legal, and Operations for coordinated actions.
- Provide portfolio insights, MIS updates, and regional performance reports to senior management.
- Handle escalated customer cases with maturity and solution-driven communication.

6. Strategy & Process Excellence

- Develop regional collection strategies aligned to geography-specific behaviours and demographics.
- Drive adoption of digital tools, automation, and tech-enabled collection solutions.
- Lead regional initiatives to improve cost efficiency, recovery effectiveness, and customer experience.

Qualifications & Experience

- Graduate / Post-Graduate in any discipline (MBA preferred).
- 8–12+ years of total experience in Collections, with minimum 3–5 years in a managerial or regional leadership role.
- Strong exposure to managing multi-location teams and agencies.
- Proven track record of achieving collection targets and improving portfolio health.

Key Skills & Competencies

- Strong leadership and people management skills
- Excellent knowledge of Telangana geography and market dynamics
- Analytical and data-driven decision-making
- Negotiation and conflict management skills
- Strong communication and stakeholder management
- High level of discipline, integrity, and compliance orientation
- Ability to work under pressure and handle large-scale operations

📌 RCM - Retail Secured Flows_ Hyderabad (Telangana)
🏢 Aditya Birla Capital
📍 Telangana