Quality Team Leader / Training Team Leader – BPO

Location: Malad / Virar MumbaiIndustry: BPO / Inbound ProcessEmployment Type: Full-time

Job Summary

We are looking for experienced and performance-driven professionals for Quality Team Leader and Training Team Leader positions within our BPO operations.

The selected candidates will be responsible for managing quality/training functions, supporting team performance, and ensuring process excellence.

- Quality Team Leader – Inbound

Openings: 1

Key Responsibilities

- Lead and manage the Quality team for the inbound process.
- Monitor quality performance and process adherence.
- Conduct quality audits and identify performance gaps.
- Provide feedback and coaching to improve team performance.
- Analyse quality reports and identify recurring issues.
- Work closely with Operations and Training teams.
- Ensure compliance with quality standards and process requirements.

Requirements
- Previous experience as a Quality Team Leader in a BPO/inbound process preferred.
- Experience in BPO Quality/Quality Assurance.
- Strong analytical and communication skills.
- Good understanding of quality metrics and performance management.
- Ability to lead and mentor a team.

Salary: Up to ₹45,000 CTC/month
- Training Team Leader – BPO

Openings: 1

Key Responsibilities

- Lead and manage the training team.
- Plan and monitor training programs for new and existing employees.
- Ensure effective onboarding and process training.
- Conduct training assessments and identify learning gaps.




- Monitor training effectiveness and employee performance.
- Coordinate with Operations and Quality teams.
- Coach and mentor trainers to improve training delivery.

Requirements
- Previous experience as a Training Team Leader / Training Manager preferred.
- BPO training experience required.
- Robust presentation and communication skills.
- Good understanding of training processes and performance management.
- Ability to manage and develop a team of trainers.

Salary: Up to ₹40,000 CTC/month

Why Join Us?

- Competitive compensation
- Career growth opportunities
- Performance incentives
- Recognition and rewards
- Professional work environment
- Learning and development opportunities

Other Positions Available

We are also hiring for multiple BPO Sales, Operations, Training, Quality and MIS positions across Virar and Malad, Mumbai, including:

- Team Leader – Sales
- Manager – Sales (Life Insurance Process)
- Trainer – Sales (Life Insurance)
- Assistant Manager – Sales (Life Insurance)
- Trainer – Inbound & Sales
- MIS Executive
- Operations Manager
- Other BPO leadership opportunities

For detailed JD, salary and interview information: (phone hidden)

Interested candidates can share their updated CV for suitable opportunities.

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits

- Provident Fund

Application Question(s):
- Notice period

Experience:
- Team leader : 1 year (Preferred)

Location:
- Mumbai, Maharashtra (Mumbai, Mumbai Suburban District) (Preferred)

Work Location: In person

📌 Quality Team Leader / Training Team Leader – BPO (Mumbai)
🏢 Gdx Hr
📍 Mumbai