Quality Supervisor

Key functions will be

● On-the-job Product Training of new joinees

● Maintain MIS for Allocated Pool

● Tracking Callers properly

● Inspire / motivate callers to achieve targets

● Sending Pick-up files to FPRs

● Co-ordinate with Bank FPRs

● Identifying critical cases and act accordingly

● Prepare strategies for achieving Team targets

● Coordinate with Collection agencies

● Handling Escalation calls /agitated customers

● Performance review of callers on daily weekly monthly basis

● Plan for absenteeism in the team and ensure smooth work flow

● Liaise between different departmentsKEY RESPONSIBILITIES

● On-the-job training.

● Performance Reporting

● Maintaining MISSKILLS / COMPETENCIES REQUIRED

● Graduation (Any Stream)

● 3-6 yrs of relevant experience.

● Good communication skills

● Knowledge of Ms Excel

● Orientation towards working with people

● Management skills in terms of maintaining people and work

● Good Leadership skills

● Knowledge of collections process, specifically domestic collections

● Passionate towards achieving targets

● Key functions will be:

● On-the-job Product Training of recent joinees

● Maintain MIS for Allocated Pool





● Tracking Callers properly

● Inspire / motivate callers to achieve targets

● Sending Pick-up files to FPRs

● Co-ordinate with Bank FPRs

● Identifying critical cases and act accordingly

● Prepare strategies for achieving Team targets

● Coordinate with Collection agencies

● Handling Escalation calls /agitated customers

● Performance review of callers on daily weekly monthly basis

● Plan for absenteeism in the team and ensure smooth work flow

● Liaise between different departmentsKEY RESPONSIBILITIES

● On-the-job training.

● Performance Reporting

● Maintaining MISSKILLS / COMPETENCIES REQUIRED

● Graduation (Any Stream)

● 3-6 yrs of relevant experience.

● Good communication skills

● Knowledge of Ms Excel

● Orientation towards working with people

● Management skills in terms of maintaining people and work

● Good Leadership skills

● Knowledge of collections process, specifically domestic collections

● Passionate towards achieving targets

Pay: ₹22,500.00 - ₹30,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Quality Supervisor and Training Supervisor (Chennai)
🏢 HDB Financials
📍 Chennai