Job Title: QA Lead – AI Voice Bot Q

Experience: 10+ Years

Location: Hyderabad, India

Employment Type: Full time

Role Summary:

We are seeking an experienced and detail-oriented Testing Lead to lead quality assurance initiatives for AI-powered voice bot solutions. The ideal candidate will have 10+ years of experience in software development, application support, and testing, with strong expertise in functional validation, automation, and AI-driven testing methodologies.The Testing Lead will be responsible for generating detailed test cases based on Business Documents (BDs), collaborating closely with Operations and Product teams, and leading a team of 2 QA Engineers. This role will also focus on building AI-based test bots to automate testing of voice bots and validate business functionality, conversational flows, and customer experience.

Key Responsibilities:

Test Planning & Quality Assurance

Analyze Business Documents (BDs), functional requirements, and business

workflows to create detailed test cases, test scenarios, and test plans.





Define and execute end-to-end QA strategies for AI voice bot platforms.
Ensure complete testing coverage for:
Functional testing
Regression testing
Integration testing
User acceptance testing
Conversational AI testing
Business workflow validation
Validate voice bot intents, responses, escalation flows, APIs, and backend

integrations.

Collaboration & Stakeholder Management

Work closely with:
Operations teams to understand business processes and customer

interaction scenarios.

Product teams to validate requirements and acceptance criteria.
Development teams to track and resolve defects.
Participate in requirement gathering sessions, sprint planning, release reviews, and

production support discussions.

Team Leadership:

Lead and mentor a team of 2 QA Engineers.
Assign testing activities, review test deliverables, and ensure adherence to QA

standards.

Drive continuous improvement in testing processes, automation, and repo

📌 QA Lead – AI Voice Bot Quality Assurance (Hyderabad)
🏢 NationsBenefits
📍 Hyderabad