Job description:

Job Description
Job Purpose:
Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end.

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Objectives of this role:
- Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives.
- Develop program assessment protocols for evaluation and improvement of Digital Transformation projects.
- Maintain organizational standards of satisfaction, quality, and performance.
- Oversee multiple project teams, ensuring program goals are reached.
- Manage budget and funding channels for maximum productivity.
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 Roles and Responsibilities:
- Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations.
- Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis,



and developing actionable recommendations as per the business and industry standards.
- Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc.
- Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity.
- Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives.
- Drive regular project meetings & ensure transformation initiatives are driven to completion.
- Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure.
- Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect
- Responsible fo

📌 DELIVERY MANAGER (Mumbai)
🏢 Wipro
📍 Mumbai