Job Description:
Responsible to lead banking ops and ensure adherence to quality as per the business rule for the relevant data captured by the case owner in corresponding client application.

Basic knowledge of Funding and Settlement/Closing processes.
Monitor relevant mailboxes regularly to ensure TAT adherence.
Sound knowledge of Discharge Authority and related mortgage documents.
Strong attention to detail to identify and verify matching information across documents.
Respond promptly to queries or reroute them to the appropriate stakeholders.
SLA Management
MI Reporting

Qualifications:
Bachelor’s / Master’s degree in any field
Valuable Analytical Skill
Computer proficiency in programs such as Microsoft Office Word, Excel, PowerPoint etc.,
Exemplary communication skills; ability to explain complex information to colleagues using clear, simple language

Experience:




Minimum of 7 – 8 years of experience in residential mortgage servicing or underwriting
Minimum 3-4 years in a people management or team leader role.

Behavioral Competencies
Professional with effective soft skill competencies
Disciplined and focused, with a result-oriented approach
Ability to prioritize and handle several tasks (multiple deadlines) at once

Functional Competencies
Key Responsibilities is to plan, coordinate and execute the activities with excellence
Conduct regular team meetings and communicate goals and objectives weekly to direct reports
Record and maintain Business updates/SOPs, and MoM with the stakeholders
Decision Making
Take ownership and responsibility
Flexible and quickly adapts to the changes

📌 Team Lead- Mortgage Operations (Chennai)
🏢 HCLTech
📍 Chennai