Title: CyberArk Support Engineer (L3/L4)
Location: Remote, India

Job Overview
We are seeking an experienced and highly skilled Level 3 CyberArk Support Engineer to join our Managed Services Day 2 Operations team. As a key member of our team, you will be responsible for providing advanced operational support for CyberArk Privileged Access Management (PAM) and One Identity (Identity Manager, Governance, and PAM) solutions across multiple enterprise client environments.
You will serve as the technical escalation point for complex issues, perform root cause analysis, support platform maintenance and upgrades, and ensure the secure and reliable operation of identity and privileged access solutions. The ideal candidate will have robust expertise in CyberArk and experience supporting One Identity solutions, or a willingness to quickly build proficiency across both platforms, along with excellent troubleshooting skills and a customer-first mindset.

Key Responsibilities
Advanced Technical Support
Provide expert-level support for CyberArk (Enterprise Password Vault,



Privileged Session Manager, Central Policy Manager, Password Vault Web Access) and One Identity (Identity Manager, Governance, PAM), resolving complex issues escalated from Level 1 and Level 2 support teams.
Investigate and resolve issues related to privileged access, identity lifecycle management, access provisioning, governance workflows, authentication, and directory integrations.
Perform root cause analysis for production issues, system outages, and performance problems while ensuring timely resolution.

Implementation, Maintenance & Optimization
Assist with deployment, configuration, upgrades, patch management, and integration of CyberArk and One Identity solutions.
Monitor system health, capacity, and performance across multiple enterprise client environments.
Identify opportunities to optimize system performance, workflows, automation, and platform stability.
Support integrations with Active Directory, LD

📌 CyberArk Support Engineer (India)
🏢 World Wide Technology
📍 India