This position requires People Management experience, Resource Allocation/Planning/Management experience

About The Role

Role Description:

The Manager, CSS is accountable for hiring, managing, mentoring and growing a team of Study Delivery Associates and Sr Associates. The role is accountable for continually developing the CSS roles within their team, ensuring they are positioned to deliver high-quality operational support to clinical programs and managing performance issues effectively and compassionately.

Roles & Responsibilities:

Team Management

Recruit, onboard and train (in partnership with R&D; Training) new team members to meet current and future program needs
Provide regular mentoring, coaching and competency development support for all direct reports
Proactively manage team risks, including attrition and performance challenges.
Foster a positive team culture, focused on collaboration, open communication, accountability and continuous growth.
Organize and lead continuous development training sessions where appropriate

Resource Allocation & Program Engagement





Collaborate with Resource Points of Contact to ensure optimal assignment of team members based on skills, experience, and workload.
Monitor resourcing needs and proactively address capacity or skill gaps.
Ensure team members are appropriately prepared for their roles within each assigned program.

Capability Development & Continuous Improvement

Identify gaps in skills, processes, or tools and implement targeted development or training initiatives.
Support knowledge sharing across the team to build collective expertise.
Encourage cutting-edge solutions and best practice adoption to enhance operational effectiveness.

Stakeholder Collaboration

Serve as the main point of contact for performance escalations related to CSS team members
Build strong relationships with internal stakeholders to align team development & allocation with the broader needs of the business

Quality & Compliance

Support the deve

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