* Manage daily operations to ensure service level agreements (SLAs) and key
performance indicators (KPIs) are consistently achieved.
* Lead, coach, and mentor Team Leaders and support their skilled
development.
* Monitor productivity, quality, attendance, and adherence to operational
standards.
* Analyze operational data and prepare daily, weekly, and monthly performance
reports.
* Identify process improvement opportunities and implement initiatives to
enhance efficiency and customer experience.
* Handle client escalations and ensure timely resolution of operational issues.
* Coordinate with Quality, Training, Workforce Management, HR, and other
support functions to achieve business goals.
* Conduct performance reviews and develop action plans for underperforming
teams.
* Ensure compliance with company policies, client requirements, and data
security standards.
* Support transition activities, process migrations, and new project
implementations as required.
* Drive employee engagement, motivation, and retention initiatives.

📌 Assistant Manger (Noida)
🏢 EXL
📍 Noida