To ensure the profitability of the account and each of the lines of business under his/her charge, in such a way as to guarantee the achievement of the indicators specified in the previously established KPIs.
Provide in conjunction with the Account General Manager and Director of Operations, a strategic direction and guidance for the proper functioning of the account; participate in the establishment of budgets, ensuring that each line of business meets the established budget.
Also have to manage the assigned costs and expenses efficiently; ensure that the personnel requirements demanded by the account are met, monitor the productivity and quality of the account, constantly develop the OM’s under his/her charge and to ensure that all the @learning and TI Roadmap is executed, maintain a direct communication with the client; responsible for monitoring actions aimed at improving the Pulsecheck; among others.
Skills:
Leadership
Orientation to results
Negotiation skills
Internal and External Customer Orientation
Adaptability to change
Personnel Management
Attention to details
Analysis and Decision Making
Knowledge:
Microsoft Office
English - B2
Oral and written comprehension.
Adequate language use.
Supervision Techniques - Advanced
Quality Processes - Advanced
Customer Service - Advanced
Performance Assessments - Advanced
Knowledge of Call Center Operations - Advanced
Strategic Planning - Advanced
Knowledge of Call Center Operations - Advanced
Strategic Planning - Advanced
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spann
📌 Senior Operations Manager (Noida)
🏢 TELUS Digital
📍 Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.