Guest Services Associate at Stay Local Inc
? Mumbai (Hybrid) | Full-time

About Us
Stay Local Inc is a homegrown short-term rental management company based in Mumbai. We offer quality accommodations in preferred locations, providing a "home away from home" experience for every day travelers. From property owners seeking to maximize their rental income to travelers looking for a memorable stay, Stay Local is dedicated to elevating the rental experience.

About the Role
You'll own the guest experience end-to-end while helping build and refine the systems that let us scale. It's a hybrid role with real autonomy, with the trust to make on-ground calls without needing sign-off for every decision. We're looking for someone proactive who notices what a guest might need before they have to ask, communicates warmly and clearly throughout their stay, and catches small issues before they become bigger ones. You'll take ownership when something needs fixing, follow through co-ordinate with different departments/team members until it's actually resolved,



and help keep our guest experience consistent across every property.

What You'll Do
Own guest communication across the full booking cycle, pre-arrival through check-out
Manage and coordinate seamless check-ins, property orientation, and on-ground guest support (either in person or virtual)
Coordinate housekeeping, laundry, and maintenance to keep every stay running smoothly
Conduct periodic property inspections and flag issues proactively and ensure the issues are resolved on timely basis
Work directly with the founder to identify process gaps and build SOPs as we scale
Report weekly on guest feedback, concerns, and improvement areas
Bring ideas to the table from guest experience tweaks to operational efficiencies
What We're Looking For
+2 years' experience in hospitality or short-term/vacation rental management
Airbnb management or vacation rental management experience is a big plus
Solid written and verbal communication skil

📌 Guest Services Associate (Mumbai)
🏢 Stay Local
📍 Mumbai