Job title – Manager GES DTS ServiceNow (SNOW - Business Analyst)
Location – Hyderabad, India
At dsm-firmenich we strive to achieve a world where you don’t have to choose between taste, texture, or health - and can enjoy it all. Our innovative ingredients, expertise, and solutions bridge the gap between the delicious, the nutritious, and the sustainable.
The ServiceNow Business Analyst is accountable for translating business needs, process requirements, and stakeholder priorities into clear, actionable requirements for the ServiceNow platform.This role ensures that ServiceNow enhancements, implementations, and platform changes are well defined, business aligned, user focused, and delivered in line with governance, SIAM operating models, and enterprise standards.
Acting as a bridge between business stakeholders, process owners, platform teams, architects, and delivery partners, the Business Analyst drives requirement quality, process clarity, adoption readiness, and successful delivery of ServiceNow capabilities.
At dsm-firmenich, being a force for valuable is not optional. Diversity,



Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your key responsibilities
1. Business Analysis & Requirements Management
Partner with business stakeholders, process owners, product owners, and platform teams to capture and clarify business requirements for ServiceNow initiatives.
Translate business needs into user stories, acceptance criteria, process flows, functional requirements, and backlog items.
Ensure requirements are complete, testable, prioritized, and aligned with platform standards and out-of-the-box ServiceNow capabilities wherever possible.
Support demand intake, impact assessment, scope definition, and change prioritization across ServiceNow modules.
2. Process Design & ServiceNow

📌 Manager GES DTS SNOW (Hyderabad)
🏢 DSM Firmenich
📍 Hyderabad