Job Purpose
Own and execute the loyalty product and system roadmap by managing enhancements, integrations, and delivering a seamless member experience. Ensure loyalty platforms operate efficiently, securely, and in alignment with business priorities, supporting revenue growth, engagement, and operational excellence.
Key Responsibilities
Loyalty Product & System Ownership
Maintain and execute product/system roadmap aligned to business objectives.
Prioritize backlog of loyalty capabilities to deliver high‑value opportunities.
Act as SME across technical and non‑technical teams.
Technology Integration & Configuration
Own loyalty product integrations across customer journey touchpoints.
Drive system enhancements through configuration, testing, and validation.
Ensure platform stability and resolve system issues with IT.
Performance Monitoring & Reporting
Deliver operational reporting, reconciliation, and system output tracking.
Monitor platform reliability, analytics, and usability to support engagement.
Stakeholder & Cross‑Functional Collaboration
Partner with Finance, Revenue,



Ground Services, IT, and Customer Engagement.
Align business, technology, and operations for consistent loyalty delivery.
Vendor Management & Partnerships
Manage vendor ecosystems, roadmap discussions, SLA compliance, rebates/penalties.
Ensure contractual obligations are met with minimal operational impact.
Governance, Security & Compliance
Ensure compliance with data privacy, digital security, and regulatory standards.
Conduct quarterly audits of user access rights; maintain SOPs and documentation.
Continuous Improvement & Market Awareness
Conduct system checks and recommend improvements.
Stay updated on industry trends and best practices to enhance loyalty capabilities.
Skills & Qualities Required
Robust project management and delivery capability
Technical acumen for IT/system enhancements
Ability to manage multiple priorities in dynamic environments
Effective communication and cross‑functional

📌 Manager - Loyalty Product Systems (Gurugram)
🏢 Air India
📍 Gurugram