Zycus is seeking candidates with MBA in Operations & Supply Chain Management from IIMs or Tier-1 Business Schools for a customer-centric and technically skilled with 2–4 years of experience in Enterprise SaaS Delivery, Customer Success Manager/Technical Account Management, Supply Chain Operations, and Enterprise Integrations.
This role requires a robust blend of technical consulting, stakeholder management, customer engagement, and operational excellence. The ideal candidate will act as a trusted advisor to enterprise customers, ensuring successful adoption, optimization, and long-term value realization from Zycus’ AI-powered procurement and supply chain platforms.
Candidates with an MBA in Operations & Supply Chain from IIMs or other Tier-1 Business Schools are strongly preferred.
The role involves working closely with global customers across US, EMEA, APAC, and ANZ regions while collaborating internally with Product, Engineering, Customer Success, Support, and Sales teams to drive customer satisfaction, retention, and business growth.
Key Responsibilities
Serve as the primary technical and business relationship manager for enterprise customers throughout the post-implementation lifecycle.
Build strong relationships with customer stakeholders and align platform capabilities with customer business objectives and operational goals.
Drive customer adoption, platform optimization, operational efficiency, and long-term account success through proactive engagement.
Lead customer onboarding, go-live support, enablement sessions, configuration, change management and operational reviews to maximize adoption and business value realization.
Act as a strategic advisor for enterprise process optimization across procurement, sourcing, supply chain, and workflow automation initiatives.
Collaborate with Product, Engineering, and Support teams to resolve customer escalations and ensure timely issue resolution.
Analyze customer usage trends, adoption metrics, and operational KPIs
📌 Customer Success Manager (Mumbai)
🏢 Zycus
📍 Mumbai