Job Summary

The role is accountable for providing tactical and operational support for production services across one or more technology platforms/domains, ensuring optimal service stability, availability, performance, and resilience.

Key Responsibilities

Ensure maximum service quality and production stability through rapid and effective response to technical incidents, while driving continual service improvement through trend analysis, problem management, and proactive identification of improvement opportunities.
Manage technical recovery and service restoration for High Severity Incidents (CERT/MIM), service outages, and medium/high severity incidents, providing end-to-end support and implementing timely resolutions within agreed SLAs.
Lead and coordinate incident management activities, including stakeholder communications, escalation management, and technical bridge facilitation during critical incidents.
Perform root cause analysis (RCA) for High Severity and recurring incidents, ensuring corrective and preventive actions are identified, tracked, and implemented to closure.




Own the operational stability, availability, and performance of production systems, directing second- and third-level support teams for problem diagnosis and resolution in accordance with agreed SLAs and OLAs.
Manage production changes, releases, deployments, and rollouts with zero or minimal impact to business services. Ensure comprehensive implementation, validation, rollback, contingency, and communication plans are in place for all production activities.
Review and assess the impact of dependent changes across applications, infrastructure, databases, middleware, cloud platforms, and networks to minimize production risk.
Drive proactive monitoring and event management by identifying opportunities for automation, alert optimization, early issue detection, and operational efficiency improvements.
Support capacity management, resiliency testing, disaster recovery (DR), and business continu

📌 Assoc, Production Eng, WRB Tech (Chennai)
🏢 Standard Chartered India
📍 Chennai