Job Summary

This position will ensure that the management of Fraud risk is operating effectively and efficiently within Business

Key Responsibilities

Support and provide inputs to Line function, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country.
Responsible for monitoring various fraud detection queues and reports.
Analyses and reviews trends and customer account activity to detect potential fraud situations.
Strengthen the transaction processing activities of the region by recommending process/policy changes wherever applicable.
Analysis information for close, open or block placed online banking account.
Provide co-ordination and support of key processes across the country and ensure timely submission and collation of reports across regions.
Provide System and information support to all regions
Continuously improve the operational efficiency and effectiveness of fraud risk management processes
Develop and sustain a system for Fraud identification, monitoring, investigating in order to minimise fraud losses.




Develop and implement processes for improving the quality of sourcing in the region. Conduct investigation into suspect fraud.
Provide co-ordination and support of key processes across the country and ensure timely submission and collation of reports across regions

Strategy

Work closely with the Group Strategy and other stakeholders to manage Fraud Risk
Provide inputs for setting of new/ targeted standards, fraud training & awareness
Robust business acumen and deep knowledge and experience in the Fraud Risk domain

Business

Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.

Processes

Act as a

📌 Manager, Fraud Operations (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru