Role Overview:
The IT Operations Lead will oversee the day to day operations of our Corporate IT Operations Centre,
guiding a team of technical support professionals to proactively identify and resolve issues before they
affect users. The ideal candidate will have strong troubleshooting skills and solid experience with LAN ,
WAN, UC, Firewalls, Messaging, and Collaboration technologies. This role is key to maintaining a stable,
reliable IT environment and driving continuous operational improvement.

Duties and Responsibilities
Responsible for the 24/7/365 maintenance, and support of corporate systems infrastructure, including networking, telephony, security, and physical security Responsible for the conformance with and continuance of Corporate ISO 20000 and 27001 certifications; including extracting reporting from ITSM & SMS systems Ensure ISO compliance and associate documentation for all IT assets, as well as, oversight team member charged with all IT configuration items and assets, including servers, desktops, laptops, desk and mobile phones, local and network printers,



software, licenses, and peripherals
Project Planning & Estimation: Lead comprehensive requirements analysis and provide accurate project estimations.  Develop and implement effective project planning strategies.
Team Management & Leadership: Mentor and lead a diverse team, fostering a cooperative and inclusive team culture. Assign daily/weekly tasks to the team based on skills and project needs.
Code Review & Quality Assurance: Ensure adherence to coding standards through regular code reviews. Implement robust quality assurance processes.
Project Delivery & stakeholder Interaction: Manage project timelines, identifying and mitigating potential delays. Communicate effectively in English with stakeholders to share related project updates.
Team Collaboration & Communication: Collaborate cross-functionally to ensure seamless project execution. Establish effective communication channels and conduct

📌 IT Operations Lead (Navi Mumbai)
🏢 BDx Data Centers
📍 Navi Mumbai