Priority Commerce is hiring a Manager Cloud Operations to lead the 24×7 CloudOps function within the Cloud Services organization. CloudOps is the operational backbone of our Public and Private Cloud estate. It owns L1–L3 CloudOps support, incident response, release and deployment execution, change management hygiene, RunBook authoring, and the operational evidence required for audits across our Fintech-regulated platform.
This role manages Senior CloudOps Leads directly and the broader 24×7 operations team indirectly, while partnering closely with Cloud Reliability Engineering (CRE) on L4 escalations, with Cloud Engineering on Technology Standards (TSDs), and with Cloud DevOps on automation and deployment pipelines. The Manager is accountable for operational SLAs, governance compliance (DIP, RunBook ID, Applications Impacted, Rollback, Test Plans), queue routing integrity, and the quality of evidence we present in security and compliance audits.
The ideal candidate is an operationally rigorous leader who is fluent in AWS,



comfortable with both incident bridge calls at 2 AM and internal & external audit conversations, and who treats governance not as paperwork but as the foundation of reliable cloud operations.
Key Responsibilities
1. Leadership & Team Management
Lead, coach and develop a multi-tier CloudOps organization — Senior Leads (direct reports) and the L1–L3 24×7 operations team (indirect reports) across shifts.
Own workforce planning, shift rosters, on-call rotations and surge coverage to sustain unbroken 24×7 support; ensure resilient hand-offs between shifts and across IDC/ADC where applicable.
Drive the Skills & L&D; plan for CloudOps — close skill gaps in AWS, Linux/Windows, observability tooling, and security operations. Maintain the Cloud Services skills matrix and certification pipeline.
Set individual and team performance objectives, run weekly performance reviews using operational data (tickets resolved, SLA adherence, governance compliance, escalati

📌 Manager Cloudops (Chandigarh)
🏢 Priority Commerce
📍 Chandigarh