Crossblade Media LLC | Remote

About the Role

Crossblade Media is a performance marketing and lead generation company operating in the pay-per-call and ping-post space across home services, insurance, debt settlement, and travel verticals. We're looking for a detail-oriented QA Specialist to review call recordings, evaluate call quality, and help maintain compliance and conversion standards across our publisher and buyer relationships.

What You'll Do

- Review and score inbound call recordings for quality, compliance, and lead validity
- Identify patterns in call failures — dead air, disconnects, script deviations, non-qualifying leads
- Flag calls that may trigger buyer disputes (TCPA issues, misrepresentation, poor lead quality)
- Document QA findings and share actionable feedback with the ops and affiliate management team
- Maintain and refine QA scorecards/rubrics based on evolving buyer requirements
- Collaborate with affiliate managers to relay call quality trends back to publishers
- Support dispute resolution by providing call evidence and quality assessments

What You Bring

- 3+ years of experience in QA, call monitoring, or quality assurance — pay-per-call, lead generation,



or call center environments strongly preferred
- Strong ear for call quality: tone, compliance language, script adherence, lead qualification signals
- Familiarity with call tracking platforms (Ringba, TrackDrive, Invoca, or similar) is a plus
- Understanding of TCPA and call compliance basics
- Excellent written communication for QA reports and feedback
- Self-starter who can work independently and manage a high volume of call reviews
- Comfortable working across time zones with a distributed team

Nice to Have

- Experience with AI-assisted call analysis tools
- Background in insurance, home services, or financial services verticals
- Prior experience handling buyer disputes or chargebacks related to call quality

What We Offer

- Remote, flexible work environment
- Prospect to work directly with leadership in a fast-moving performance marketing company
- Exposure to AI-driven QA tooling (we're actively building and rolling out in-house call analysis tech)

Email us at [email protected] or visit our website www.crossblademedia.com

📌 QA Specialist – Pay-Per-Call & Call Quality (India)
🏢 Crossblade Media
📍 India