This role is for one of the Weekday's clients
Min Experience: 6+ years
Location: India
JobType: full time
We are looking for an experienced Manhattan Active Omni-Channel Support Specialist to join our technology and retail operations team. The ideal candidate will have extensive experience supporting and maintaining Manhattan Active Omni (MAO) and Manhattan Order Management System (OMS) platforms in enterprise retail environments. You will play a key role in ensuring the stability, performance, and availability of mission-critical omni-channel applications that power order fulfillment, inventory visibility, store operations, and customer experiences.
As a support specialist, you will be responsible for troubleshooting production issues, monitoring system health, resolving incidents, performing root cause analysis, and collaborating with cross-functional teams to ensure seamless business operations. You should possess strong analytical skills, excellent problem-solving abilities, and a customer-focused mindset while working in a fast-paced production support environment.




This role requires hands-on expertise in Manhattan Active Omni applications, experience supporting distributed retail systems, and the ability to manage critical production incidents with minimal business disruption.
Key Responsibilities
Provide L2/L3 production support for Manhattan Active Omni (MAO) and Manhattan Order Management System (OMS) applications.
Monitor application performance, system health, and batch jobs to proactively identify and resolve issues.
Investigate production incidents, perform root cause analysis, and implement permanent solutions to prevent recurring problems.
Support order lifecycle management, inventory synchronization, fulfillment workflows, returns, exchanges, and store operations.
Coordinate with business users, development teams, infrastructure teams, and third-party vendors to resolve complex application issues.
Analyze application logs, system alerts, and transact

📌 Manhattan Active Omni-Channel Support Specialist (India)
🏢 Weekday AI
📍 India