The Client Success Manager (CSM) for Digital Touch and Low Touch programs supports a scaled-engagement model designed to drive adoption, value realization, and retention across a broad portfolio of clients. This role blends customer success best practices, digital engagement, data-driven outreach, and process execution to help clients achieve measurable outcomes primarily through technology-enabled channels.
The CSM serves as a trusted advisor for NextGen Healthcare’s clients by guiding them through lifecycle programs, monitoring their success signals, and delivering timely, proactive digital interactions. This role collaborates with cross-functional teams—including Product, Marketing, Services, Support, Growth, and Operations—to strengthen our digital-first engagement model and enhance client experience.
Manage a portfolio of small to mid-market clients, serving as the primary point of contact and strategic advisor.
Collaborate with internal teams, administrators, and client stakeholders to define vision, set objectives, and align annual goals.




Lead and oversee cross-functional initiatives that deliver strategic, business-aligned outcomes based on clients’ unique needs and objectives.
Establish and manage governance, risk, communication, and operational cadences to ensure contractual commitments are met and client satisfaction is achieved.
Identify and communicate growth opportunities within existing accounts to support client expansion and retention efforts.
Conduct regular monthly meetings and dashboard reviews to track progress, optimize value delivery, and maintain alignment with client goals.
Monitor all aspects of the client experience, including project status, solution adoption, SLA compliance, and business goal progress; maintain a comprehensive client “notebook” for unified tracking.
Continuously assess client health across financial, risk, dependency, and scheduling dimensions, implementing mitigation strategies as needed.
Serve as the voice of the custo

📌 Client Success Manager (Bengaluru)
🏢 NextGen Healthcare India
📍 Bengaluru