Role Overview
The Product Manager owns the vision, strategy, and roadmap for digital and AI-enabled products serving the Operations function. This role bridges business strategy and technology execution — defining what to build, why to build it, and how it delivers measurable value across the Operations value chain. The Product Manager works closely with Operations stakeholders, Data Scientists, and Engineering teams to ship impactful capabilities.
Key Responsibilities
Product Strategy & Roadmap
• Define and own the product vision and multi-quarter roadmap for AI and digital products within the Operations domain
• Identify and prioritise product opportunities based on business impact, feasibility, and strategic alignment
• Translate Operations pain points and opportunities into a coherent product strategy
• Communicate roadmap and product direction to senior stakeholders and cross-functional teams
Discovery & Backlog Management
• Lead product discovery activities including user research, journey mapping, and prospect assessment
• Maintain a well-groomed,
prioritised product backlog aligned to business value
• Write clear epics, user stories, and acceptance criteria in collaboration with Business Analysts
• Make prioritisation decisions based on data, stakeholder input, and strategic objectives
Delivery Collaboration
• Act as the primary product authority within Agile delivery teams
• Partner with Data Scientists to define AI product requirements, evaluate model outputs, and validate business value
• Collaborate with Engineering and Architecture on technical feasibility and trade-offs
• Drive sprint reviews, demos, and feedback cycles with Operations stakeholders
Outcomes & Performance
• Define and track product KPIs and OKRs to measure adoption, efficiency gains, and business value realisation
• Gather and synthesise post-launch feedback to inform iterative improvement
• Champion a data-driven and user-centric product culture within the team
Qualifications & Expe