Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Manager - Processing
In this role, you will:
Acquire exhaustive knowledge on process, procedures and Credit policies and upgrade the knowledge on an ongoing basis
Provide excellent customer service to internal/external customer by maintaining positive call quality in accordance to Call Monitoring/ Call Coaching standards. (where applicable)
Meet and exceed Key performance Indicator targets (Quality and Operating Efficiency). Maintain strict adherence to schedule.
Ensures applications are assessed and verified consistently, objectively, with uniform application of policy, procedure and guidelines.
Liaise with sales team/frontline for effective resolution of discrepancies regarding verification, documentation, where applicable.
Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives
To be aware of the Operational Risk scenario associated with the role and ensure that all actions align to mitigating the same.
Engage with colleagues and other internal stake holders to deliver the set objectives and exceed.
To be successful, you will:
Minimum of 2 years proven experience in Credit Operations with Underwriting limits in Indian Retail or Corporate