Brief Job Description: Excellent understanding of O2C - Cash Application, Billing, Invoicing, Dispute Management & Collections O2C/AR Cycle Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency. Providing coaching and feedback to team members to enable them to improve their performance Handling Escalation Good understanding of client reporting and performance management. Should be able to interpret data to create meaningful information & analysis. Should take ownership of the client and shows accountability. Should have in-depth knowledge of key performance indicators. Should be able to assess the training and development needs as per the process requirement. Competencies Required:



Responsible for day to day Operations management Ability to develop and maintain client relationship and coordinate with other stakeholders at Client location and Offshore team in India Providing coaching and feedback to Offshore team members to enable them to improve their performance Periodic client reporting and conducting quality audits Should have robust O2C process experience covering Cash Application, Billing, Collection and Dispute management end to end understanding and flow. Understanding on Aging, past due & Delinquency reporting Understanding on Bad debts. Recovery and write off Ability to identify inefficient/ineffective processes and give recommendations to enhance controls and efficiency. Ensure compliance with internal policies and procedures, external regulations and information security standards Driving Quality initiatives in the process to attain measurable positive results Ensure relevant accounting guidelines and policies are properly and consistently applied Introducing process metrics and reporting on a weekly, monthly and quarterly basis Reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Ability of up-skilling the associates on proces

📌 4399655-Manager (Kochi)
🏢 EXL
📍 Kochi