Essential Services: Role & Location fungibility
At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role
At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the chance to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements.



You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Bank’s philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes.

Key Responsibilities
Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their finances.
Business Development: Ensuring growth in Deposits and Loan books by offering 360-degree banking solutions that meet the needs of our customers.
Cross Selling & Collaboration: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings.
Enhance the portfolio quality: Maintain the quality of the loan bo

📌 Relationship Manager (Mumbai)
🏢 ICICI Bank
📍 Mumbai