This role is for one of the Weekday's clients
Salary range: Rs 2500000 - Rs 2800000 (ie INR 25- 28 LPA)
Min Experience: 7+ years
Location: Mumbai
JobType: full-time
We are looking for an experienced Associate Director – Customer Experience to lead the success of a portfolio of enterprise customers from both a technical and business perspective. In this role, you will serve as a trusted advisor to strategic accounts, driving customer onboarding, adoption, retention, renewals, and long-term growth while ensuring customers achieve measurable business outcomes.
Beyond customer success, you will own the commercial performance of your accounts, including revenue growth, renewals, expansion opportunities, profitability, and P&L; management. Working closely with Sales, Product, Engineering, and Support teams, you will help enterprise customers maximize the value of a up-to-date SaaS platform while contributing directly to business growth.
Key Responsibilities
Build trusted relationships with enterprise stakeholders by acting as both a strategic business advisor and technical partner.




Own a portfolio of strategic enterprise accounts, ensuring customer health, adoption, retention, and long-term success.
Conduct executive business reviews, aligning platform capabilities with customer objectives and identifying growth opportunities.
Manage account commercials, including renewals, upsell/cross-sell opportunities, profitability, and overall account P&L.;
Partner closely with Sales and Customer Success leadership to increase customer lifetime value.
Lead customer onboarding and implementation, supporting API integrations, JSON payloads, Postman, and cURL-based workflows.
Drive platform adoption through health checks, best-practice recommendations, and optimization initiatives.
Manage technical escalations by troubleshooting issues using logs, monitoring tools, and collaborating with Product and Engineering teams.
Proactively identify customer risks, develop mitigation strategies, and im

📌 Associate Director (Mumbai)
🏢 Weekday AI
📍 Mumbai