Manager- Fraud Operations

Fraud Mitigation/Fraud Operations/Dispute Management Requirement: Industry Experience : Banking Industry
Fraud Mitigation, Fraud Operations, Dispute management Experience : Looking for individuals with experience of 8-13 years in Fraud Ops management / Fraud Mitigation/Dispute management. Manage Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy. Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities. Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools and processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Must have skills : Extensive knowledge in Fraud Mitigation, Fraud Operations, Dispute management Role and Responsibilities:
Serves as a Team Manager for Banking clients. Supervise a team and leaders of Fraud/dispute investigators and analysts. Develop and implement strategies to detect fraudulent activities.



Monitor transactions and analyze data to identify suspicious patterns. Manage the dispute resolution process for transaction-related issues. Ensure timely and accurate processing of chargebacks and disputes according to industry standards. Lead investigations into allegations of fraud and irregularities. Prepare detailed reports on findings from investigations. Maintain accurate records of all cases and actions taken. Provide training and support to staff on best practices in fraud detection and dispute management. Establish and update internal policies and procedures related to fraud management. Ensure compliance with legal and regulatory requirements. Work closely with other departments (e.g., IT, Compliance, Customer Service) to enhance fraud prevention measures. Communicate effectively with stakeholders regarding fraud trends and prevention strategies. Define and track key performance indicator

📌 4585178-Manager (Gurugram)
🏢 EXL
📍 Gurugram