Within Pearson's Technology Field Services Team, you will be responsible for
providing a first class support service to the Pearson businesses with respect
to the devices in use in the day-to-day operation. The EUST is service driven
and will be required to provide support to all devices in use by the business.
Pearson Technology’s technical strategy is to provide IT solutions that are
device agnostic, therefore the team will need to be skilled to support a diverse
environment.
The Field services Engineer role is to provide a single point of contact for end
users to receive support and maintenance within the organization's desktop
computing setting. This includes installing, diagnosing, repairing,
maintaining, and upgrading all hardware and equipment (including but not limited
to PC, terminals, printers and scanners) to ensure optimal workstation
performance. The person will also troubleshoot problem areas (in person, by
telephone, or via remote access) in a timely and accurate fashion, and provide
end-user assistance where required
Daily Duties:
* Build, configure, install and maintain both standard and non-standard
hardware and software
* To configure and solve issues on a selection of mobile devices including
Android and iOS.
* The successful candidate will have experience of supporting internal
customers either face to face or over the phone remotely. Identify and
escalate critical issues to other internal/external teams when required.
* Maintain IT Store, inventory, spares inventory
* Undertake a wide variety of support calls and provide an efficient support
service to all internal customers, ensuring all targets are met including
focusing on priority calls;
* Respond in a courteous and timely manner to office based staff and remote
users;
* Communicate effectively within the Service Desk team and across all other
internal departments to ensure the effective escalation and resolution of
📌 Advanced Associate, Technology Support (Chennai)
🏢 Pearson
📍 Chennai
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