The Observability Implementation Lead/ Architect is the primary build-and-configure owner for the Current Relic rollout across application and cloud estate. Where the Observability Architect owns the design, standards and client-facing architecture decisions, this role owns turning that design into working, validated monitoring — agent deployments, alert policies, NRQL, synthetics, dashboards and the FreshService ticket integration — and leads a small delivery pod of engineers to do it.
This is a hands-on delivery role with day-to-day coordination responsibility. The candidate must be comfortable working directly with client infrastructure, application and ITSM teams to unblock access, chase endpoint details and drive tasks to completion against a fixed go-live date.

Key Responsibilities

Build & configuration (primary)
Deploy and validate New Relic agents — APM, Infrastructure, Browser, Logs — across cloud-hosted application and server estates, following the architect-approved standards.




Configure ping and scripted synthetic monitors for SaaS and vendor-hosted applications where agent installation is not possible.
Build alert policies, alert conditions, NRQL queries, workloads and notification channels in line with the agreed threshold and SLO baseline.
Build role-based dashboards for guest-journey, application-owner and infrastructure audiences.
Implement and test the New Relic → Fresh Service alert-to-incident integration, including webhook configuration, payload mapping, severity-to-priority routing and CI/CMDB linkage.
Apply entity naming and tagging conventions consistently and remediate drift.
Delivery leadership
Run the day-to-day sprint execution — task assignment, standups, progress tracking against the Phase 1A/1B activity plan.
Lead a pod of 2–5 observability/monitoring engineers; review their configuration work before it goes live.
Track dependencies and blockers (cloud IAM roles, ITSM API keys, endpoint URLs, vendor responses), chase owners and escalate t

📌 Lead (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru