Job Description – Digital Transformation- 24x7 Support Engineer Position Title, Responsibility Level Junior- Support Engineer Function - Digital Reports to AM/Manager Regular/Temporary: Regular Grade – A2 Location Noida, India Objectives of the Role: We are seeking an experienced 24x7 Support Engineer / IT Operations Engineer to ensure continuous and uninterrupted operation of critical IT systems and infrastructure by providing round-the-clock monitoring, support, and rapid incident response. The 24x7 Engineer plays a crucial role in minimizing downtime, maintaining service availability, and supporting business continuity for global operations. Responsibilities Monitor IT infrastructure, systems, and applications 24x7 to ensure optimal performance and availability. Respond to incidents, alerts, and outages in real-time and follow standard operating procedures for resolution or escalation. Perform root cause analysis and document incidents, resolutions, and preventive measures. Work in rotational shifts (including nights, weekends, and holidays)
to provide continuous operational coverage. Coordinate with L2/L3 support, vendors, and other internal teams for advanced troubleshooting and escalation. Execute routine operational tasks such as system health checks, backup monitoring, batch job status validation, and performance tuning activities. Use monitoring tools (e.g., SolarWinds, Nagios, Splunk, Zabbix, SCOM) to proactively identify system issues. Maintain and update technical documentation, SOPs, and knowledge base articles for operational reference. Ensure adherence to SLAs, security standards, and compliance policies during all support activities. Participate in change management processes and support planned deployments or patching activities during off-business hours. Continuously improve system monitoring, alerting thresholds, and automation for routine tasks. Provide handover reports at the end of each shift to ensure seamless transition between teams. Skills
📌 3780055-Senior Executive (Noida)
🏢 EXL
📍 Noida