About the Role

Wooqer is hiring a Customer Success Manager to own a portfolio of quick-growing fashion, apparel, and QSR brands across India and the Middle East, many of them founder-led. You will work directly with founders, promoters, and C-suite leaders as they scale from a handful of stores to multi-city, multi-market chains, helping them build the operational discipline that scale demands.

This role requires firsthand field experience running multi-store retail/QSR operations. You must bring immediate operational credibility to the room - having walked store floors, managed store managers, enforced SOPs, and driven store productivity yourself. You will move from directly managing stores to helping founders run theirs better.

What You’ll Do:

Drive Operational Excellence: Partner with founders to establish operational discipline, SOP compliance, and audit rhythms across their store networks.

Guide Network Expansion: Support go-lives as brands open new stores, cities, and Middle East markets, ensuring execution standards remain consistent as the footprint grows.





Turn Operational Data into Strategy: Analyze store-level activity, spot where floor execution is slipping, and translate raw data into actionable operational decisions for founders.

Elevate the Value Conversation: Shift discussions from simple task compliance to strategic business management—surfacing insights on store performance, audit readiness, and store-level profitability.

Turnaround & Retain Accounts: Identify underperforming accounts early, build turnaround plans, and ensure store count expansion translates into expanding platform value.

What You’ll Own:

Founder-Led Account Portfolio: Direct oversight of growing fashion, apparel, and QSR brands across India and the Middle East.

Executive & Founder Relationships: High-trust, peer-level relationships with promoters and business leaders backed by your firsthand operational authority.

Regular On-Ground Business Reviews: Store walkthroughs, q

📌 Customer Success Manager (Bengaluru)
🏢 Wooqer
📍 Bengaluru