Basic Function ;To do the transactional level processing in an insurance collections and GL posting process. To do the reconciliation of the policies/accounts and accordingly make collections efforts via phone or email. To manage the ageing of debts/credits on the portfolio of accounts. It involves dealing with internal & external staff for gathering relevant information. To manage critical accounts by placing outbound calls & responding to all the queries. Strategizing the work & preparing the ageing report for review ; ; ;Essential Functions ;Candidate should have analytical skillsF&A; (Insurance) collections background is essentialPast work experience of SAP ERP will be of weightage advantageGood working knowledge of Microsoft ExcelEnsure that the guidelines are followed as per standard procedures ;Coaching & providing effective feedback to the collectorsQuality monitoring & review of accountsAllocation of accounts as per the guidelinesEnsure timely closure of accounts ;Ensure that the quality of the transactions is in compliance with predefined parameters ;Ensure adherence to Company Policies and ProceduresEnsure fair methods are used to collect outstanding balance on the account ;Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns ;Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)Prepare reports of the accounts assigned to the teamPreparing business review templates for performance reviewUnderstanding of US Insurance market (Preferably Personal and Commercial Line)Should have valuable exposure of latest tools and technologies on F&A; towers (SAP S4HANA, Blackline, etc.)Subject matter expert in the F&A; domain – with expertise in Agent Commission Compensation and Accounts ReceivableUnderstanding of US Insurance market (Preferably Personal and Commercial Line)Understanding of ;General Ledger and Journal entries ;Any other essential function that

📌 5022082-Executives (Noida)
🏢 EXL
📍 Noida