Ready to dive deep into the realm of Product Support Engineer in Meltwater? We’re on the lookout for individuals like yourself to join our team and elevate our customer experience. When you come aboard, you will be responsible for providing technical assistance and supporting clients in utilizing our products and services effectively. Your strong technical skills and problem-solving abilities are crucial in delivering exceptional services to our clients.
Meltwater isn’t just about work; it’s a pathway to personal and professional evolution. Here, you’ll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Product Support Engineers and accomplished leaders who stand ready to support you at every turn.
Join our agile community, where we celebrate your distinct contributions and empower you to realize your full potential.
What You’ll Do:
Collaborate with an international team to provide advanced technical support for our global portfolio of customers across various industries.
Act as the final escalation point for complex technical issues that cannot be resolved by L1/L2 teams.
Manage, prioritize, and troubleshoot a pipeline of tickets, application requests, escalations, and project activities efficiently.
Perform deep troubleshooting and root cause analysis (RCA) across systems, APIs, and integrations.
Analyze logs, API responses, and database queries to diagnose and resolve issues effectively.
Promptly respond to system-generated alerts and high-severity incidents related to platform failures.
Collaborate closely with Engineering, Product, and Data teams to identify bugs, drive resolutions, and improve product stability.
Participate in incident management, including severity handling, stakeholder communication, and post-incident reviews (postmortems).
Proactively engage with internal and external stakeholders to ensure the highest
📌 Product Support Engineer (Hyderabad)
🏢 Meltwater
📍 Hyderabad
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