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Manager – O2C
Job purpose
The Order to Cash manager will play a pivotal role in establishing and overseeing multi-country/group Order to Cash processes. This position demands the capability to lead high-performing teams while ensuring the accurate, timely, and compliant execution of customer onboarding, billing, collections, and payment application activities. The manager will collaborate closely with global process owners to facilitate reporting, audits, forecasting, and transformation initiatives, all while ensuring exceptional client service and compliance with statutory and internal controls.
Responsibilities
Manage the complete O2C process for an engagement, which encompasses customer master data maintenance, sales order processing, billing, collections, dispute management, and cash application.
Ensuring strict adherence to the compliance calendar of clients to minimize backlogs and impacts on accruals.
Aligning with client-specific compliance calendars, internal controls, and statutory requirements. Monitoring O2C Key Performance Indicators (KPIs) such as Days Sales Outstanding (DSO), invoice accuracy, dispute aging, and unapplied cash levels.
Coordinating with finance, sales, and legal teams to ensure accurate billing and effective dispute resolution.
Serve as the primary point of contact for clients, delivering exceptional service and support.
Ensure that all key performance metrics are consistently achieved.
Identify and implement current opportunities, such as automation adoption and process enhancements, to improve efficiency and align with industry benchmarks.
Coordinate and review activities conducted in other GDS centres and EY local offices.
Oversee and review the month-end processes.
Collaborate with Client and Global Pro
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