Job Summary
As a Business Process Manager, you will be a part of Continual Improvement team, playing a pivotal role in driving organizational change, enhancing efficiency, and optimizing business processes through process reengineering, digital/ automation solutions and innovation. Your focus will be on identifying opportunities, collaborating with stakeholders to streamline operations, improve workflows through leveraging Six Sigma or equivalent methodologies along with Change management to ensure the effectiveness of the current processes and provide training and support to the team members, to ensure that the best practices are followed, and new process is well adopted in the environment.
Key Responsibilities
Identifying Improvement Opportunities
Experience leading process mapping and / or workshop facilitation activities; facilitation skills for working issues and identifying opportunities with groups and teams
Analyzing current business processes, workflows and procedures to identify areas for improvement.
Conduct a thorough data analysis and process mapping to identify obstacles,



inefficiencies and opportunities for improvement.
Raise the problem tickets to investigate the cause of recurring issues
Document the as-is process flow to identify gaps
Lead Process Optimization initiatives:
Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction.
Lead initiatives to drive toil reduction / reduction in the recurring issues in environment, reducing false positives or activities that can be digitized
Develop and implement relevant To-be processes and technologies to optimize the organization’s internal operations, using combination of process re-engineering & digital/automation solutions.
Stakeholder Engagement:
Collaborate with cross-functional teams to identify process improvements and design and execute innovative solutions.
Collaborate with executives, department heads, and teams to align process opti

📌 Process Manager (Pune)
🏢 Ensono
📍 Pune