About Us:
Laser Experts India is a specialist organization focused on laser machine service, maintenance, and support. We serve manufacturing companies across India, providing AMC services, fiber source repair, spare parts, and consumables for industrial laser systems. We are a quick-growing team that believes in customer ownership and long-term partnerships. Every team member is empowered to make decisions, take ownership of customer accounts, and grow with the company.

Role Summary:
The Field Sales Engineer is the face of Laser Experts India to our customers. You will own the complete customer relationship — from understanding their laser machine requirements and pain points to coordinating service, repairs, and upgrades, and proactively promoting our revenue generating offerings including AMC contracts, fiber source repairs, spare parts, and consumables. This is a relationship-first role. Half your time will be spent on the factory floor with customers — listening, observing, and solving. The other half will be spent in-house planning visits, following up on service requests,



preparing proposals, and coordinating with our technical and operations teams.

Key Responsibilities:
1.Customer Relationship Management
Serve as the single point of contact between Laser Experts India and assigned customer accounts
Build deep, trusted relationships with plant managers, maintenance heads, and purchase teams at customer factories
Conduct structured customer visits to understand operations, machine usage patterns, and upcoming requirements
Document customer pain points, machine downtime history, and feedback; share insights with internal teams
Ensure high customer satisfaction scores and zero unresolved escalations

2.Service & Repair Coordination
Receive and register all service and repair requests from customers promptly
Coordinate with the internal service team to schedule and execute service calls, repairs, and preventive maintenance
Track job status end-to-end — from tick

📌 Field Sales Engineer (Chennai)
🏢 laser experts india
📍 Chennai