About the Opportunity
Role: Assistant Manager – Holiday Sales
Level: RL3
Reporting To: Associate Director - Holiday Sales
Location: Gurgaon
About the Function
With a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.
As a leading name in the leisure travel space, MMT Holidays serves over 5 lakh travelers annually. Our offerings span both domestic and international markets, covering more than 50 destinations worldwide. With a solid focus on delivering seamless and memorable travel experiences, we have become a trusted choice for holiday packages among Indian travelers.
Complementing this is our Holiday Experts (HE) business, a pan-India network of 2000+ trained experts who work closely with customers to craft personalized itineraries and ensure end-to-end support. This unique blend of digital convenience and human expertise allows us to deliver holidays that are not only well-planned but also deeply personal and memorable.
Together,
the Holidays team and Holiday Experts ecosystem form the backbone of MakeMyTrip’s leisure travel business, committed to redefining the way Indians explore the world.
About the Role
The incumbent will be responsible for driving Go-to-Market initiatives, business analytics, and sales excellence for the Holiday Experts business.
The role will involve identifying growth opportunities, improving sales performance through data-led insights, strengthening business processes, and driving the execution of key strategic initiatives. The person will work closely with Cluster Leads and cross-functional stakeholders to improve business KPIs, enhance customer experience, and enable sustainable growth.
What Will You Be Doing
1. CRM Integration and Adoption
Act as the Single Point of Contact for the integration and implementation of the new CRM across the Holiday Experts network.
Identify and define relevant business use cases to improve lead ma