Job Title: Cloud Telephony & AI Specialist
Experience: 3–4 Years
Job Summary
We are looking for a skilled Cloud Telephony & AI Specialist with 3–4 years of hands-on experience in building, integrating, and optimizing cloud-based communication systems enhanced with AI capabilities. The ideal candidate will have robust expertise in cloud telephony platforms, voice technologies, conversational AI, and system integrations to deliver scalable and intelligent communication solutions.
Key Responsibilities:
Cloud Telephony
Design, integrate, and maintain cloud telephony solutions using platforms such as Ozonetol, Twilio, Exotel, Plivo, Amazon Connect, or similar
Integrate telephony systems with CRMs, ticketing tools, and backend services
Monitor call quality, performance, uptime, and troubleshoot telephony issues
Ensure high availability, scalability, and security of telephony infrastructure
AI & Automation
Build and deploy AI-powered voice bots and chatbots for customer engagement
Integrate speech-to-text (STT), text-to-speech (TTS), LLM and NLP services
Work with AI frameworks and APIs (e.g., Meta, OpenAI, Dialogflow, Amazon Lex, Azure Cognitive Services)
Implement intent recognition, entity extraction, and conversation flows
Continuously improve AI models based on call analytics and user feedback
Integration & Backend
Get APIs and microservices developed with engineering team to support telephony and AI workflows
Work with backend technologies such as Node.js, Python, Java, or similar
Integrate databases (SQL/NoSQL/MongoDB) for call logs, transcripts, and analytics
Collaborate with frontend, product, and DevOps teams for end-to-end delivery
Analytics & Optimization
Analyze call data, AI performance, and customer interaction metrics
Optimize call flows, AI responses, and automation efficiency
Implement dashboards and reporting for operational insights
Required Skills & Qualifications
Technical Skills
3–4 years of experience in cloud telephony and voice solutions
St
📌 Artificial Intelligence Specialist (Mumbai)
🏢 Karix
📍 Mumbai