Organization Background:
At External Services, our healthcare consulting and services arm, we are delivering complete solutions that modernize and simplify every step in the process of providing excellent healthcare and we are doing it by making sure we are looking at things through the same lens as our customers. We are using the most promising and practical ideas, together with the experience and expertise from people inside the healthcare industry to create things that work for care facilities, for their patients, and to build health for a better world.
What will you be responsible for?

Manage portfolio programs with high complexity, strategic priority and/or visibility, system and/or regional priority – typically at an enterprise level.
Act as the primary point of contact between business/client executive leadership and delivery teams. Be responsible for engaging executive leadership and communicating the progress of the program/s.
Lead client meetings and discussions: govern, review, drive, and manage client-defined SLAs and internal metrics.
Analyse weekly performance indicators,



encourage awareness, and drive performance improvements.
Provide leadership, guidance, and feedback on individual and team performance.
Ensure programs are planned and executed in a manner that supports the client’s mission and enables integration and collaboration across the health system while meeting the organizational objectives.

What would your day look like?
Client Engagement & Relationship Management

Serve as the primary liaison to client leadership; maintain executive‑level relationships and ensure transparent visibility to program goals, risks, and outcomes; ensuring clear communication and alignment on the roadmap
Build strong, trust-based relationships with clients to understand their business needs and priorities

Program Oversight

Lead cross-functional teams to deliver programs on time, within scope, and budget
Develop and maintain detailed program plans, timelines, and st

📌 Principal Program Manager (Hyderabad)
🏢 providence
📍 Hyderabad