Job Title: Technical Infrastructure and End User Computing Manager
Location: Mumbai Office
Line Manager: Yatin Chalke, Manager - Application Support
Contract: Full time, permanent

About the role:
This role is responsible to lead and manage services and delivery of the infrastructure service/solutions and End user Computing. You will be leading a team of people of diverse experience and technology background. Besides this, the role will also be responsible to align and help execute the strategic initiatives of the organization
.Key responsibilities
:Manage and maintain the company's critical global infrastructure, including cloud services, retail, networks, databases and end comput
eDevelop and implement infrastructure strategies to ensure scalability, performance, and security across all business objectives, from e-commerce to in-store retail
.Collaborate with cross-functional teams (e.g., Development, E-commerce, Retail Operations, IT) to ensure seamless integration of infrastructure with other departments




.Formulate and enforce robust IT policies and procedures to ensure system security and regulatory compliance (e.g., PCI DSS, GDPR, etc.), regularly revising them in response to global business needs and technological advancements
.Troubleshoot and resolve complex, high-impact technical issues across the global retail and corporate infrastructure
.Ensure compliance with industry standards and best practices for global infrastructure management
.Lead and mentor a team of infrastructure professionals to achieve departmental and strategic organizational goals
.Accountable for the full-cycle delivery of IT/OT Infrastructure services: global network, security, CRM, datacentre, cloud, physical/virtual hosting, Point-of-Sale (POS) and Inventory systems, endpoint security, patching, and end-user/onsite/remote services (service desk) for 100+ global retail stores and corporate offices. Scope is subject to change based on need
.Accountable for successfully delivering techn

📌 Technical Infrastructure and End User Computing Manager (Mumbai)
🏢 Neve Jewels Group - India
📍 Mumbai