Department SME – Tech Project Location Mumbai Reporting Relationships National
Product Manager / Lead – Product Manager Position Grade M4/M5
* This is an Independent role and candidate will manage the Tech Initiatives of
One SME as business Product manager
* Role will require understanding the existing processes, identification of
ways to digitize the same using AI / Tech to improve customer experience, TAT
and efficiency
* Good knowledge on asset side is required to be able to understand the process
in detail and design the digital journeys accordingly.
* Candidate is expected to be alert on competitive elements in the target
segments (viz. other banks etc.) & have a valuable awareness on macroeconomic
data
* Defining requirement for various digital/automation journeys for MSME
customers
* Taking internal approvals from legal, ORM, Compliance, Credit, Policy, Etc.
* Work closely with various internal teams to better the product and also
create relevant MIS’s/data to drive business objectives
* Closing the BRD & Liasoning with tech team for development
* Conducting UAT and production sanity testing
* Handling day to day challenges/queries being faced in live digital journeys
and resolving them
* Focus to continually improvise the customer experience and simplification of
existing journeys
* B.E., B. Tech, CA, MBA from top B school with strong analytical capabilities,
good understanding of digital journeys
* Experience: 3-7 years in MSME product management Or Digital journey
development Or MSME asset Sales