About Foundever:

Foundever™ is a global leader in the customer experience (CX) industry. With
170,000 associates across the globe, we are the team behind the best experiences
for +750 of the world’s leading and digital-first brands. Our innovative CX
solutions, technology, and expertise are designed to support operational needs
for our clients and deliver a seamless experience to customers in the moments
that matter.

We are looking for a Senior QA Engineer to join our globally distributed team of
AI evangelists to build reliable, scalable and secure GenAI-powered products.
You will help us shape the future of CX by driving quality initiatives,
strengthening QA processes and ensuring we deliver high-quality and reliable
products to our users.

Job Summary:

The Senior Manager – L1 Support leads Foundever’s 24×7×365 Global Network
Operations Center (NOC) — the first line of defense for Network, Telecom (voice
/ contact center), and Systems Infrastructure across a global Customer
Experience footprint. This role owns end-to-end accountability for frontline
event detection,



alert triage, ticket creation and routing, first-touch
remediation, and timely escalation to L2 / L3 engineering pods, ensuring no
event goes unactioned and no incident dwells unattended.

The incumbent runs a high-tempo, multi-shift operation built on disciplined
ticket hygiene, robust escalation matrices, sharp communication, and continuous
improvement of runbooks, KB articles, and event-correlation logic. Working in
close partnership with the Senior Manager – Systems Operations, L2 / L3
engineering leads, and the Incident Management function, this leader is the
operational heartbeat of Technical Operations — the role that decides whether
the next P1 is caught in 60 seconds or 60 minutes.

Key Responsibilities:

Pillar 1 • Network L1 Operations

* Monitor the global enterprise network estate (LAN, WAN, SD-WAN, wireless,
firewalls, load balancers, MPLS / Internet circuits, AWS / Azure cloud links)
on

📌 Senior Manager (Pipariya)
🏢 Foundever®
📍 Pipariya