Job Description
Job Purpose
Working for Intercontinental Exchange (ICE) as part of the ICE Data Services Systems Operations team will provide you with the prospect to experience supporting one of the most famous and widely known, publicly visible companies in the world. The technology we work with day to day is necessarily on the bleeding edge. Our triumphs and shortcomings make the news and give this position a level of excitement and importance not available in a typical operational/support role.
We are seeking a highly motivated DevOps / Site Reliability Engineering (SRE) Support Operations Analyst to join our team. This role is focused on ensuring the reliability, stability, and performance of production systems through proactive monitoring, incident management, and continuous operational improvements.
The ideal candidate will work closely with engineering teams to maintain high system availability, reduce operational toil, and enhance automation across infrastructure and application environments.




The Operations Support Analyst role is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of DevOps/SRE function. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable.
Responsibilities
Production Support & Operations
Monitor system health, application performance, and infrastructure using observability tools
Respond to alerts, incidents, and service degradation issues in a timely manner
Perform initial triage, troubleshooting, and escalation for production issues
Participate in on-call rotations

📌 Analyst I, Systems Operations (Hyderabad)
🏢 Intercontinental Exchange Holdings
📍 Hyderabad