What You'll Do:
You'll join the Global Customer Care team, the first point of contact for Criteo customers. In this role, you'll gain hands-on experience supporting customers through email and chat, resolving inquiries, collaborating with cross-functional teams, and learning how global customer support teams deliver an exceptional customer experience.
Assist the customer care team in managing customer inquiries via email, and chat.
Understand Criteo's policies & tool and then provide accurate and timely information to customers regarding products, services, and policies.
Resolve customer issues and complaints with empathy and professionalism.
Document and track customer interactions – CRM/Salesforce.
Collaborate with other departments to ensure customer needs are met.
Participate in training sessions to improve product knowledge and customer service skills.
Support the team in various administrative tasks as needed.
This role is based at Gurgaon, India; EMEA Shift 12:30 PM IST - 09:30 PM IST
Internship Duration: 6 months
Who You Are:
Completed a degree in Business, Communications,



or a related field.
Excellent verbal and written communication skills.
Exposure to AI tools and technologies
Robust problem-solving abilities and attention to detail.
Ability to work well in a team environment.
Proficiency in Microsoft Office Suite and familiarity with CRM software is a plus (not a mandatory requirement)
Positive attitude and a willingness to learn.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application​
Who We Are:
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers

📌 Customer Care Intern (Gurugram)
🏢 Criteo
📍 Gurugram