Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection. Job Summary and Mission This position contributes to Tata Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Tata Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to: • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team • Welcomes and connects with every customer,
anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service & meet sales targets • Demonstrates the “Just say Yes” behavior by taking care of customer needs • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards • Communicates information to manager so that the team can respond as necessary to create the Third Place setting during each shift • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed • Recognizes and reinforces individual and team accomplishments by using existing organizational methods • Contributes to positive team setting by recognizing alarms or changes in partner morale and performance an