Dispatchers play a pivotal role in ensuring smooth operations between drivers, the terminal, and external partners. This position is responsible for assigning and tracking loads in Trinium, coordinating pickup and drop-off appointments through terminal websites, and providing ongoing driver support. The Mobile Dispatch ensures that drivers are equipped with the necessary information, resolves inquiries promptly, and ensures that containers are transported efficiently and on schedule. The Dispatch must approve and notify accessorial to the Settlement Clerk to pay the drivers to ensure AP is done the right way. He must also notify the Transportation Coordinator to ensure accessorial are charged to the customer (AR). He must maintain contact with the client to ensure accurate dispatch planning and coordination. He must consider which charges (accessorial) are billable. The Dispatch must also evaluate repair inquiries and decide if they must be sent to a repair company. He must ensure that the drivers or himself keep the application up to date.

Key responsibilities:




Assign loads to drivers in Trinium, ensuring accurate allocation based on availability and capacity. Assisting them with over daily operational challenges over the call.
Generate the Dispatch Report, consolidating the drayage planning for the next business day using data from Trinium, along with information from client reports, port appointments, and assigned drivers.
Schedule pickup and drop-off appointments for containers at the port, through the terminal's website.
Conduct thorough investigations regarding the loads drivers have completed at the end of the current day and those they will begin the following day.
Track and monitor loads to be exported and those already picked up, ensuring timely movement.
Evaluate driver availability and assign them to loads they are capable of transporting.
Maintain transparent communication with the client’s teams in the event of drayage issues or when requesting relevant inf

📌 Multi carrier (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai