Job Description
Job Title: Service Improvement Manager
Location: Bengaluru
Fulltime/Permanent
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the chance to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Summary:
You will lead the GBS Service Improvement (SI) capability as a central Centre of Excellence embedded within Service Management. Govern the GBS-wide improvement portfolio, ensuring structured prioritization, disciplined execution, and measurable benefit realization. Integrate Service Improvement into the GBS Operating Model, linking performance management, process excellence, automation, and customer experience into a continuous feedback loop.



Lead embedded Service Improvement Leads across service lines and drive culture of Lean and Six Sigma excellence across GBS.
Key Responsibilities:
Lead and continuously enhance the GBS Service Improvement (SI) framework, embedding Lean Six Sigma principles across service operations.
Establish and govern SI methodologies, standards, and value tracking to drive measurable business outcomes.
Strong stakeholder management with the ability to partner with Service Management/Continuous Improvement teams, Global Process Owners, Service Line Leaders and Digital teams to prioritize and deliver high-impact improvement initiatives.
Work across a complex matrix organization and influence stakeholders across functions, locations and leadership levels.
Build and develop Lean capabilities through training, coaching, certification, and continuous improvement best practices.
Govern the end-to-end SI portfolio, ensuring robust pipeline management, governance

📌 Service Improvement Manager (Bengaluru)
🏢 Rolls-Royce
📍 Bengaluru