Job Title
Senior Facility Manager
Job Description Summary
Job Description
Role Description:
Key Responsibilities
Operations
• Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
• Manage the deployment to ensure service deliveries.
• Developing a solid and trusting relationship between clients, Occupiers and company
• Resolving occupiers’ issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients, occupiers and internal teams
• Strategic planning to improve client results/deliverables
• Negotiating contracts with client and establishing timeline of performance
• Monitoring and controlling of client’s budget
• Working with other departments to ensure the service deliveries and all occupiers needs are met
• Collaborating with other functions in minimizing the operational expenses
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team
members, stakeholders, and possible use in future case studies or company training
• Meeting all client/occupiers needs and deliverables according to proposed timelines
• Analysing data to enhance customer/occupier relationship management
• Expanding relationships and bringing in new opportunities
• Consistently maintain service standard
• Organic Growth and Profitability
• Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter
any discrepancies
• Apprise the management of any responsible reversal or threat to the operations on time
• Meet the sales and profit targets of the site.
• Ensure organic growth of sales and sites by developing and promoting service excellence
• Ensure 100% occupier retention
• Ensuring business continuity programs at implemented
• Meticulous planning and execution of shut-down
• Guiding the team and service provider / OEM's for W