Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through cutting-edge and sustainable solutions.
Essential Duties/Principal Responsibilities
Provide first-line support for global P2P queries across Coupa and SAP S/4HANA
Manage and resolve tickets related to requisitions, purchase orders, invoices, and payments within SLA
Support end-to-end P2P processes, ensuring accurate transaction flow between Coupa and SAP
Investigate and resolve invoice discrepancies, blocked invoices, and payment issues
Troubleshoot and escalate integration issues between Coupa and SAP systems
Assist suppliers with onboarding, invoice submission, and queries via Coupa Supplier Portal




Coordinate with Vendor Master Data teams to ensure accurate supplier data in systems
Ensure compliance with internal controls, procurement policies, and audit requirements
Monitor KPIs (e.g., resolution time, query backlog) and support service delivery reporting
Perform root cause analysis on recurring issues and implement corrective actions
Collaborate with Procurement, Accounts Payable, Treasury, and IT teams
Contribute to continuous improvement, automation, and process standardization initiatives
Maintain accurate documentation, SOPs, and knowledge base articles
Support user and supplier training on P2P processes and tools Work toward improving AP
Act as SME for specific P2P areas (e.g., invoice processing, Coupa-SAP integration, supplier enablement)
Provide functional guidance and problem-solving support to junior analysts
Handle complex and escalated cases that require deeper system or process knowledge
Support standardization and harmonizat

📌 P Customer Support Snr Analyst (Bengaluru)
🏢 Xylem
📍 Bengaluru